Capture requests
Keep caller details, locations, descriptions, and work types together.
Work orders, mapped and managed in one place.
Workdera gives your team a straightforward way to collect service requests, notify the right people, record completed work, and follow every ticket from intake to closure.
Configured and supported bySpatial Connections
Route the work
Notify the appropriate people and give staff a clear next action.
Track progress
Record the response, work performed, responsibility, and current status.
See the whole picture
Use mapped work orders and statistics to understand patterns and workload.
A practical work order system
Simple for everyday users. Useful across the organization.
Workdera is a web application built around the way service requests actually move—from the first call through the work performed and the final status. Staff do not need GIS software or GIS expertise to use it.
One reliable record
Keep request, location, assignment, status, and completed work in one place.
Timely notification
Help the right division or staff member know when new work needs attention.
Location awareness
Capture addresses, intersections, GPS positions, or a point selected on the map.
Operational insight
View where work is happening, who is responsible, and how tickets are progressing.
The Workdera process
From request to completed work
A straightforward workflow keeps the people, place, problem, response, and outcome connected.
Collect the request
Capture caller information, the work location, a description, and the appropriate work type.
Notify the right people
Route the ticket to the appropriate department or staff so it can be reviewed and assigned.
Record the response
Document the action taken, update the status, and preserve the history of the work.
Close with confidence
Complete the ticket with the original request and response information stored together.
Inside the application
The information staff need, where they need it
Workdera is designed for practical use in the office and in the field.
Locate
Place the work accurately
Use an address, intersection, GPS location, or the map to connect work with place.
Review
Keep the whole ticket together
See contact information, location, description, status, images, and response history.
Respond
Document what was done
Record the action taken and update the ticket so everyone can see its current state.
GIS where it adds value
No GIS required for staff. GIS-ready for analysts.
Everyday users work in Workdera’s focused interface. Organizations that use GIS can also view and analyze their work-order information in ArcGIS or QGIS.
A shared operational picture
- Map open and completed work orders
- Visualize status and responsibility
- Look for geographic patterns and concentrations
- Support reporting, planning, and accountability
Adaptable by design
More than one kind of request
The same core workflow can support other location-aware records that need intake, assignment, follow-up, and closure.
Work ordersPermitsCode violationsInvestigationsService requests
Configured around how your organization works
Workdera is currently delivered as a managed solution. Spatial Connections works with your organization to understand the workflow, configure the application, prepare the supporting data, and provide ongoing support. You get a system shaped around your operation without having to build or manage it alone.
Start a conversation
Could Workdera fit your organization?
Tell us what you need to track and how work currently moves through your team. We’ll help you determine whether Workdera is a good fit.
There is no self-service signup yet. Each Workdera implementation is configured and supported by Spatial Connections.
Thank you for your interest in Workdera.
Your inquiry has been received. We’ll review the details and follow up with you soon.
